Solution home Orders and refunds

Your order

Tracking your order
If you have placed on order and you want to check its status, you can view this from your account. Step 1 - Go to my orders. Step 2 - Click on the orde...
What is your return policy?
We offer FREE returns on unused products within 14 days from the delivery date.  To initiate a return, please contact us at help@teddyblake.com with your o...
What is your exchange policy?
We want you to have the Teddy Blake that’s best for you, so we are happy to accept exchanges within 14 days of product receipt as stated on the tracking inf...
How do I cancel/edit an order?
To cancel or edit an order please contact us at help@teddyblake.com within 24 hours of placing the order so we can try to stop the order before it ships out...
General Disclaimer on returns / exchanges:
All returned products must be unused, undamaged, with all accessories included, and packaged in the original boxes in order to ensure a credit refund. Pleas...
Will I receive an order confirmation?
Yes! After placing an order you should receive a confirmation email! Please also check your SPAM/JUNK files as well and add help@teddyblake.com as a recogni...
Why does my order mention a processing time?
If your confirmation email contains a processing time, it means that the handbag you have purchase was not physically in stock. Therefore it will arrive fro...
If my order features a processing time when will i be charged?
The charge is processed at the time the order is placed.
How long does it take to process my return?
It takes 2-3 business days to process your return from the time we receive it. Credit for your returned item(s) will be refunded back to your account in the...
My order arrived damaged - what should I do?
Customer satisfaction is our goal at TeddyBlake.com. Please contact our Customer Service team at help@teddyblake.com for assistance.