All returned products must be unused, undamaged, with all accessories included, and packaged in the original boxes in order to ensure a credit refund. Please note that all returns are subject to a $25 restocking fee. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. Teddy Blake can't be held accountable for packages lost during a return or exchange. Customers need to submit a delivery receipt to help@teddyblake.com and can buy additional insurance. All credit refunds will be directed back to the original payment method used to pace the order within 5 days of the package's receipt and inspection.