We want you to have the Teddy Blake that’s best for you, so we are happy to accept exchanges within 14 days of product receipt as stated on the tracking information To initiate an exchange, please contact help@teddyblake.com with your order number and reason for the exchange. Note: Please make sure you still have the original packaging when you initiate an exchange request. All returned products must be unused, undamaged, with all accessories included, and packaged in the original boxes in order to ensure a smooth exchange. Please understand that we reserve the right to refuse an exchange request if the returned product does not comply with this policy. Teddy Blake can't be held accountable for packages lost during a return or exchange. Customers need to submit a delivery receipt to help@teddyblake.com and can buy additional insurance.